We called because our heating system had completely shut down. My husband talked to Carl, he suggested that first we check the batteries in the thermostat. We did check and that solved the problem without costing us a penny! I really appreciate the honesty from a company who has someone on the phones who can help like that. We will definitely call back when we need service!
Our a/c stopped working so we called and the tech showed up right on time and got right to work. He was very professional and extremely nice and found the problem very quickly (my husband had flipped a switch he thought was a light switch but ended up being the switch to the furnace). The tech then told us he would feel bad for charging us the full amount and checked everything out anyway. Thank you!